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Standard Processing: Orders are typically processed within 2–4 business days (excluding weekends and holidays) after receiving payment confirmation.
Custom Orders: For made-to-order or customized products, processing may take 7–14 business days. Exact timelines will be communicated upon order confirmation.
Free Shipping: We offer free standard shipping on all orders
Note: Delivery delays may occur during peak seasons, inclement weather, or unforeseen carrier issues.
We currently ship within the United States, including Alaska and Hawaii (additional fees may apply).
International Shipping Policy
We offer international shipping to select countries. All international orders are processed within 2–5 business days and shipped via trusted global carriers. Delivery times vary by destination and may be affected by customs clearance, local holidays, and carrier delays.
Customs, Duties, and Taxes:
All international orders may be subject to import duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
Shipping Costs:
Shipping rates are calculated at checkout based on the destination and order weight. We do not offer free international shipping at this time.
Tracking and Delivery:
Once shipped, you will receive a tracking number via email. We are not responsible for any delays or issues caused by customs or the local postal service.
Important Notes:
We do not ship to P.O. Boxes or APO/FPO addresses internationally.
It is the customer's responsibility to provide an accurate shipping address.
Undeliverable packages due to incorrect address or refusal to pay customs fees will not be refunded.
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your shipment's progress.
White Glove Delivery: For large furniture items, we offer White Glove Delivery in select areas, including in-room placement and packaging removal. Fees vary by location.
Curbside Delivery: Standard for oversized items unless otherwise selected. Ensure someone is present to receive the item.
If your order arrives damaged or incomplete:
Contact us at support@blueflamelivingspaces.com within 48 hours of delivery.
Provide your order number and photos of the item and packaging.
We’ll work with you to resolve the issue promptly.
Please contact us within 12 hours of placing your order for any changes or cancellations. After this period, we cannot guarantee adjustments.
If you have any questions or special shipping requests, feel free to contact our customer service team at support@blueflamelivingspaces.com
Thank you for choosing Blue Flame Living Spaces!
